Shipping policy

Thank you for shopping with us. Please read the information below regarding our shipping process.

Shipping Locations

We currently ship exclusively within the United Kingdom.

Please note: All products are shipped directly from our fulfillment warehouse in China. By placing an order, you acknowledge that your package will be dispatched internationally from China to the United Kingdom.

Shipping Costs

Shipping is always free within the United Kingdom.

Order Processing

Orders are typically processed within 2–3 business days (Monday–Friday).

Delivery Times

After processing, orders are generally delivered within 5–8 business days.

Please note that delivery times are estimates and may vary depending on carrier operations, customs procedures, and other factors beyond our control.

Tracking Information

We work with trusted shipping partners including DHL, UPS, FedEx, and USPS.

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Delays

While we strive to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including carrier delays, customs inspections, weather conditions, or peak shipping periods.

If you have any questions regarding your shipment, please contact our customer support team.

Company Name:

HiCurvi Ltd.

Business Address:

71-75 Shelton Street, Covent Garden, London, WC2H9JQ

Company Number: 17177489

E-Mail: info@hicurvi.com

Phone Number: +447916696826

Customer Service:

Monday - Friday: 9:00 AM - 5:00 PM GMT

Saturday and Sunday: 10:00 AM - 4:00 PM GMT 

Average response time: within 24 hours

Support Information:

Customer service is based in the United Kingdom and provides dedicated English support for United Kingdom customers. We respond to all inquiries within 24 hours on business days.