FAQ
Frequently Asked Questions
Q: What payment methods do you accept?
A: You can use Visa, Mastercard, Apple Pay, Google Pay, Maestro, American Express, and Shop Pay.
Q: Can I change or cancel my order after I've placed it?
A: Yes, you have a 2-hour window to make changes or cancel. After that, your order is processed.
Q: Where do you ship to?
A: We currently only ship to the United Kingdom.
Q: How long does it take to process my order?
A: Order processing typically takes 2-3 business days.
Q: How long does delivery take?
A: Expect your order to arrive within 5-8 business days after processing.
Q: What are the shipping costs?
A: Shipping is free on all orders.
Q: Will I receive tracking information for my order?
A: Yes, you'll get an email with tracking details once your order ships.
Q: What's your return policy?
A: You have 30 business days from the delivery date to return an item.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are typically processed within 7-10 business days after we receive the returned item.
Q: Can I exchange an item?
A: We accept exchanges for different sizes or colors of the same item.
Q: What items are non-returnable?
A: Gift cards and underwear are final sale and cannot be returned.
Q: How can I contact customer service?
A: You can email us at info@hicurvi.com.
Q: What are your customer service hours?
A: We're available Monday - Friday, 9:00 AM - 5:00 PM (GMT).
Company Name:
HiCurvi Ltd.
Address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 17177489
E-Mail: info@hicurvi.com
Phone Number: +447916696826
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours
Support Information:
Customer service is based in the United Kingdom and provides dedicated English support for United Kingdom customers. We respond to all inquiries within 24 hours on business days.