Refund policy
At HiCurvi Ltd, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Eligibility
You have 30 business days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unworn and unused
- Be unwashed
- Have all original tags attached
- Be returned in its original condition and packaging
Items that do not meet these conditions may not be eligible for a refund.
Return Process
To initiate a return, you must first contact our customer support team.
Returns sent without prior authorization will not be accepted.
Once your return request has been reviewed and approved, we will provide you with detailed return instructions and the appropriate return address. Return locations may vary depending on the product, supplier, and fulfillment partner handling your order.
Please note that some approved returns may be directed to an international return facility, including facilities located in China.
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.
As some returns may need to be shipped internationally, return shipping fees may be higher than domestic shipping costs. We recommend using a tracked shipping service, as HiCurvi Ltd cannot be responsible for returns lost during transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed within 10 business days and credited to your original payment method.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review the case and provide an appropriate solution, which may include a replacement, partial refund, full refund, or other suitable resolution.
Exchanges
If you require a different size or color, please contact our customer support team.
Exchanges are subject to product availability and may require the original item to be returned before a replacement can be issued.
Order Cancellations
Orders may be cancelled within 2 hours of purchase.
After this period, your order may already have entered processing and cancellation may no longer be possible.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Underwear and intimate apparel
- Personalized or custom-made items
- Items marked as final sale
Company Name:
HiCurvi Ltd.
Business Address:
71-75 Shelton Street, Covent Garden, London, WC2H9JQ
Company Number: 17177489
E-Mail: info@hicurvi.com
Phone Number: +447916696826
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours
Support Information:
Customer service is based in the United Kingdom and provides dedicated English support for United Kingdom customers. We respond to all inquiries within 24 hours on business days.